A New York-based call center services company is hiring up to 100 agents over the next two months to fill customer service positions in its Charlotte office.
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| call center services |
The company, called iQor, said entry-level wages will be up to $11 an hour, with bonuses awarded based on performance. Health benefits will be available after an introductory training period.
With about 900 workers currently at its Tyvola Road office, iQor provides call center work outsourced from companies in various industries. Outsourcing customer service positions typically allows companies to maintain a strong brand image while spending less.
New hires in the Charlotte office will work primarily as representatives in telecommunications and utilities, but specific companies were not named.
"We've found Charlotte is a great place to recruit workers," iQor spokesman Robert Burke said. "They're smart and hard-working, and it's been a place where we've been allowed to grow."
iQor operates call centers around the world, including the United States, Canada, India and the Philippines.
The state employment sector that includes call centers added 20,700 jobs between April 2010 and 2011, data from the N.C. Employment Security Commission show.
While the growth can't be attributed only to call centers - temporary help services was responsible for most growth in the sector - call center jobs have grown in the Charlotte region. Research from the Charlotte Chamber of Commerce estimates 11,000 people were employed by call centers in 2009.
In April, Florida-based Connextions, which provides call center services for the health care industry, announced it would bring 1,200 jobs to the Charlotte area.
Lowe's announced it would add 275 jobs at its Wilkesboro call center in February, bringing the total number of employees at the center to about 1,000. In 2008, a new Convergys call center in Hickory pledged more than 450 jobs over three years.
Customer service jobs nationwide are expected to rise at a faster pace than those in other sectors, due to demand in a wide variety of industries. The sector is expected to add 400,000 jobs between 2008 and 2018, according to data from the Bureau of Labor Statistics.
Almost 45,000 people were unemployed in Mecklenburg County in April, BLS data show.
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